Refund policy

Shipping & Returns

Shipping Policy
We offer free U.S. shipping on all orders. Most items arrive within 3–5 business days. Once your order ships, you'll receive tracking info via email.

Refund Policy
If you're not satisfied, we offer 30-day hassle-free returns. Your item must be in original condition with all parts included. Contact us to start the return process.

Support & Contact
For questions, replacements, or return requests, reach out anytime at:
support@essentialcooler.com
We typically respond within 24 hours Monday–Friday.